Shipping
Physical orders are shipped internationally from our supplier network. The United States, the United Kingdom and other eligible markets are our primary destinations. Available shipping methods and costs depend on the destination and are confirmed for your address before dispatch.
Processing and dispatch
Orders are prepared once payment has been verified. Orders are only released to the supplier after server-side payment verification — unpaid orders are never dispatched. A tracking number is issued when the shipment leaves the supplier and appears on your order in the dashboard and on the order tracking page.
Duties and import taxes
Import duties, VAT and customs charges are set by the destination country and are not included in the product price unless stated at checkout. Any charge raised by customs is the responsibility of the recipient.
Delivery estimates
We do not guarantee delivery dates. Courier transit times vary by destination, customs clearance and season. Any timing shown is an estimate, not a promise.
Returns
Return requests are reviewed individually. To be eligible, an item should be unused, in its original packaging, and the request should be made within 14 days of delivery. Fragrances must be unopened and sealed for hygiene reasons. Made-to-order or personalised items are not returnable unless faulty.
To start a return, use the Contact page with your order number and the reason for the request. Do not send an item back before a return has been approved.
Refunds
Refunds are issued to the original payment method after the returned item is received and inspected, or after a faulty item is confirmed. Refund status is tracked in your dashboard. Where a payment is still being processed by the provider, a refund can only be issued once the payment has settled.
Service purchases
Website and marketplace packages are services, not physical goods. Work begins after your requirements are submitted and scope is confirmed. Refund eligibility depends on how much work has been delivered at the time of the request and is reviewed individually.