Scope
Work is defined by the package you purchase and the requirements form you submit. Anything outside that scope is quoted separately before it is started.
Platform eligibility
Shopify, TikTok Shop, Amazon, eBay, Wix, WooCommerce and Vinted each set their own eligibility rules, verification requirements and account limits, which vary by country. We check eligibility where we can before accepting work, but the platform makes the final decision. Account suspension or rejection by a platform is outside our control.
No guarantee of approval or sales
We do not promise platform approval, account verification, ranking, traffic or sales results. Any figures discussed are illustrative, not forecasts.
Your responsibilities
You provide accurate business information, product data and imagery, and you hold the accounts and payment relationships. Delays caused by missing information or by platform reviews extend the timeline.
Accounts and ownership
Accounts we help configure remain yours. We do not take ownership of your store, domain or marketplace account.
Handover
On completion you receive access details and a walkthrough of what was configured. Support after handover is limited to the scope stated in your package.
Cancellation and refunds
Work already delivered is chargeable. Where a request is cancelled before work starts, any payment captured is refunded. Refund eligibility after work has started is reviewed individually — see Shipping & Returns.