Information we collect
When you place an order, submit a requirements form, request support or join the mailing list, we collect the details you provide: name, email address, phone number, delivery address, and the content of your message or brief. Order records also include the items purchased and the amounts.
How we use it
We use your information to process orders, arrange delivery, respond to support requests, deliver service work, and send transactional messages such as order and payment confirmations. Marketing emails are only sent if you join the mailing list, and you can leave it at any time.
Payment information
Card details are never stored on this website. Payments are handled by the payment provider configured for the store (Paystack, with Flutterwave as an alternative), and payment status is confirmed by that provider server-side.
Sharing
We share the minimum necessary with the parties who fulfil your order: the payment provider, the shipping or supplier partner, and the email service that sends your confirmations. We do not sell personal information.
Storage and access
Order and account records are stored in our application database. Access is restricted by role: customers see their own records, and only administrators can see across orders. Staff access is limited to what is needed to fulfil and support orders.
Your rights
You can request a copy of the information held about you, ask for corrections, or ask for your account data to be deleted, using the Contact page. Records that must be kept for accounting or dispute purposes may be retained.
Cookies and analytics
This site stores your shopping bag locally in your browser. Analytics and advertising cookies are only used if they are enabled with your consent.
Changes
This policy may be updated as the business and its providers change. The current version is always published on this page.